Vehicle Condition, Inspection, Reconditioning and Warranty Policy

Version: 1.0
Last updated: August 20, 2026
Effective date: September 1, 2026
Website: https://www.hisicar.com

1. Scope

This Policy governs vehicle identity, condition disclosure, inspection, reconditioning, mileage, media, pre-shipment acceptance, warranty, after-sales, connected services, safety and recall.

The accepted PI and VIN-specific vehicle report control the condition promised for the transaction. General labels, grades and marketing do not replace the VIN-specific record.

2. Vehicle categories

The PI identifies the category used for the specific vehicle:

• New: represented as new under the stated market and registration history, subject to disclosed transport, storage and pre-delivery movement.
• Used: previously registered, used or otherwise described as used, with age, mileage, wear and disclosed history forming part of the agreed condition.
• CPO: used vehicle that completed the identified certified/pre-owned inspection and preparation programme. CPO does not mean new or defect-free.
• AD or other commercial grade: an internal or programme grade whose criteria must be disclosed in the vehicle report; the label alone creates no additional warranty.

If a label conflicts with VIN, registration, title or report data, the transaction is paused and corrected before acceptance or shipment.

3. VIN-specific disclosure

The accepted vehicle record must identify:

• VIN/chassis number;
• make, model, trim and model year;
• production date and first-registration date where available;
• fuel/power type, drive and key specifications;
• odometer reading, date, source and verification status;
• colour and major options;
• title/registration and ownership status;
• known material defects and exclusions;
• inspection and report date;
• reconditioning scope and completed work; and
• dated photographs/video connected to the VIN.

A blank field or missing report does not mean the item passed, is defect-free or was verified. The website must identify unavailable information as unavailable.

4. One-vehicle file

The responsible Seller/exporter maintains a traceable file containing, as applicable:

• VIN, title, registration and deregistration history;
• ownership, lien, seizure and transfer-to-export checks;
• mileage records and source;
• accident, structural, flood, fire, theft and major-repair information;
• body, paint, glass, tyre, wheel, interior, key and accessory condition;
• mechanical, electrical, diagnostic and warning-light information;
• emissions and safety inspection information;
• EV/hybrid battery test, charging standard and dangerous-goods information;
• software, connected-service and localisation limitations;
• recall and service-campaign result reasonably available;
• WM/T inspection and other required certificates;
• reconditioning plan, evidence, approval, rejection and waiver;
• final pre-shipment inspection; and
• Buyer inspection, delivery and claim evidence.

Corrections must preserve the original value, reason, date and authorised person. A record must not be altered to hide history.

5. Information sources and limitations

Condition information may come from physical inspection, diagnostic equipment, registration/title records, prior owner/dealer documents, manufacturer/recall sources, maintenance records and third-party databases.

The report identifies material source and verification limits. A source can be incomplete, delayed or unavailable across countries. HISICAR does not describe an item as verified when only an unverified statement exists.

6. PRC export inspection

A used vehicle is inspected by a qualified third party under the applicable PRC used-vehicle export standard, including WM/T 8-2022 for passenger vehicles or WM/T 9-2022 for commercial vehicles as applicable.

The report describes the vehicle at the inspection time and within its test scope. It is not a prediction that every component will remain fault-free.

The Seller/exporter remains responsible for truthful disclosure and duties assigned by law. Outsourcing inspection does not transfer legal quality-traceability responsibility.

7. Buyer-appointed inspection

Before shipment, the Buyer may appoint a qualified independent inspector at its own cost, subject to:

• advance scheduling;
• site safety and security rules;
• protection of third-party and confidential data;
• non-destructive testing unless authorised; and
• completion within the PI timetable.

The parties agree how a newly discovered material issue affects reconditioning, price, cancellation or a new PI. Failure to appoint an inspector does not waive fraud, lack of title or deliberately concealed material defects.

8. Reconditioning standard

Reconditioning is limited to the tasks and outcome stated in the PI and vehicle plan. It may include:

• cleaning and detailing;
• routine maintenance;
• mechanical or electrical repair;
• tyre, glass, battery or part replacement;
• body/cosmetic work;
• diagnostic clearing after the underlying issue is addressed;
• software/configuration work;
• accessory installation; and
• final safety and pre-shipment check.

Only the VIN-specific report and accepted PI define the required reconditioning. General quality wording does not mean restoration to factory-new condition, eliminate an accurately disclosed waiver or guarantee against future failure.

9. Reconditioning waiver

A safety, legal or export-eligibility item cannot be waived where completion is mandatory.

A permitted waiver must record:

• the item;
• reason;
• effect on condition or use;
• approving person and date;
• evidence; and
• disclosure to and acceptance by the Buyer where material.

A material task performed after PI acceptance is added to the final report.

10. Used-vehicle wear

Unless the PI promises a specific repair, ordinary used-vehicle condition can include age-consistent:

• minor scratches, chips, dents or paint variation;
• interior wear;
• tyre and brake wear within disclosed/inspection limits;
• surface corrosion that is not a disclosed structural or safety issue;
• minor noise or vibration consistent with age and model; and
• normal consumable deterioration.

The Seller must not classify structural damage, flood/fire history, major mechanical fault, unsafe tyre/brake condition or another material defect as ordinary wear.

11. Mileage

The report states the odometer reading and date and whether the mileage is:

• verified through reliable records;
• consistent with available records but not guaranteed; or
• unverified.

Limited additional mileage can result from inspection, testing, repair, storage movement and loading. A material or unusual change must be disclosed before shipment.

No mileage guarantee exists unless the PI expressly states the verification basis and remedy. Tampering or knowingly false mileage is prohibited and is not protected by an “as disclosed” clause.

12. Images and video

VIN-specific media must be dated or linked to the inspection record and must not be materially altered to conceal condition.

Lighting, screen display and ordinary compression can affect colour. Images are not a substitute for the written defect list or inspection. Illustrative model images must be identified and are not evidence of the specific vehicle’s condition.

13. Electric and hybrid vehicles

Where an EV/hybrid battery test is performed, the report identifies:

• test date;
• equipment or method;
• state-of-health or available result;
• diagnostic limitations;
• observed warning or fault;
• charging connector/standard; and
• material repair or replacement known to the Seller.

Battery range and performance depend on temperature, age, driving, software, charging and test method and are not guaranteed by an estimated display value.

The parties must address carrier and dangerous-goods requirements for damaged, defective or separately shipped batteries. A vehicle with a safety-critical battery concern is not shipped contrary to law or carrier rules.

14. Software and connected services

The Buyer must evaluate destination availability of:

• manufacturer account and app;
• eSIM/mobile network;
• navigation and map data;
• remote control and diagnostics;
• software/firmware updates;
• voice and language support;
• radio/media services;
• charging network and plug; and
• cybersecurity or regional activation.

These services can be restricted by manufacturer region, licensing, sanctions, telecom, data localisation or subscription. Unless the PI expressly guarantees a feature at destination, its unavailability after export is not a vehicle defect if accurately disclosed.

No party may bypass technical or legal restrictions unlawfully.

15. Final pre-shipment report

Before shipment, the Seller makes the agreed final report and evidence available. It includes:

• VIN and current mileage;
• completion/rejection/waiver of reconditioning tasks;
• material condition change;
• final images/video;
• warning-light and safety check status;
• keys/accessories inventory; and
• loading or handover condition.

The Buyer reviews within the PI period. Silence constitutes approval to ship only if the Buyer received a clear warning and reasonable opportunity to review. Silence does not waive fraud, title, deliberate concealment or a non-waivable right.

16. Arrival inspection

The Buyer or consignee must inspect before material use, repair, modification or resale.

The inspection should record:

• VIN;
• mileage;
• seal and transport document;
• exterior, interior and visible underbody;
• warning lights and startup condition;
• keys, parts and accessories; and
• visible transit damage or shortage.

Visible transit damage must be noted on the carrier receipt immediately. A vehicle-condition discrepancy must be reported to info@hisicar.com promptly and, where reasonably discoverable, within 7 Business Days after delivery. A latent issue must be reported promptly after discovery and within the applicable written warranty period.

These notice periods do not bar fraud, deliberate concealment, lack of title, personal injury or another right that cannot legally be limited.

17. Claim evidence

A claim must include:

• PI/order number and VIN;
• delivery and discovery date;
• current mileage;
• detailed description;
• dated photographs/video;
• carrier notation for transit damage;
• independent diagnostic or survey where reasonably necessary;
• affected parts retained where safe and practical; and
• requested remedy.

The Buyer must prevent further damage and avoid disproportionate repair before the Seller has a reasonable inspection and cure opportunity, except for urgent safety measures.

18. Claim assessment

The Seller considers:

• whether the condition was disclosed;
• inspection scope and timing;
• materiality;
• cause and risk-transfer point;
• post-delivery use, damage or modification;
• warranty coverage;
• mitigation; and
• applicable law.

The Seller may request remote evidence or appoint an independent inspector. A reasonable inspection request does not require the Buyer to surrender non-waivable rights.

19. Remedies

Depending on cause and materiality, a valid claim may result in:

• additional information or document correction;
• repair or parts support;
• reimbursement of a pre-approved reasonable repair;
• price reduction;
• replacement only by mutual agreement;
• termination and refund for a qualifying material breach; or
• another remedy required by law.

The remedy must be proportionate and cannot require an unlawful export, import, payment or repair.

20. Written warranty only

Only a warranty expressly included in the accepted PI applies. The warranty must state:

• warranty provider;
• covered territory;
• start date;
• time and mileage limit;
• covered components;
• exclusions;
• claim and pre-authorisation process;
• labour, parts, diagnostic, tax and shipping allocation;
• available remedy; and
• transferability.

General advertising, CPO status, inspection, reconditioning or after-sales availability does not create an unstated warranty.

21. Common warranty exclusions

To the extent stated in the PI and permitted by law, warranty may exclude:

• disclosed defect or ordinary wear;
• consumables and routine maintenance;
• damage after risk transfer from accident, misuse, racing, overloading or unauthorised modification;
• failure to follow maintenance or stop-use warning;
• improper fuel, fluid, charging or storage;
• destination incompatibility accurately disclosed;
• unauthorised repair that causes or prevents diagnosis of the fault;
• corrosion or environmental damage arising after delivery; and
• transport damage governed by the carrier/insurance process.

No exclusion applies to fraud, deliberate concealment, falsified VIN/mileage, lack of title, wilful misconduct, gross negligence or a non-waivable duty.

22. Manufacturer warranty

Any remaining manufacturer warranty may be non-transferable, restricted to the original market, require local registration or become unavailable after export.

The PI must not state that manufacturer warranty applies internationally without documentary confirmation from the manufacturer or authorised programme. HISICAR does not control the manufacturer’s independent warranty decision.

23. After-sales support

The PRC exporter provides the after-sales arrangement required by applicable used-vehicle export rules. The PI identifies:

• responsible service entity;
• country/service area;
• support channel;
• response target;
• remote diagnosis process;
• local/partner workshop availability;
• parts route; and
• cost allocation.

Requests may be sent to info@hisicar.com at any time. This message-intake capability does not represent continuously staffed human support or guarantee immediate response, emergency response, roadside assistance or same-day repair. Any staffed-coverage or response commitment must be stated and evidenced separately.

24. Recall and safety campaigns

Before shipment, the responsible team checks reasonably available recall and service-campaign information for the VIN and relevant market and records the result.

An open safety recall is assessed for remedy, export eligibility and disclosure. A vehicle is not knowingly shipped contrary to a mandatory stop-sale, stop-use or export restriction.

After sale, HISICAR or the responsible Seller/exporter may use transaction contact details to send a safety or recall notice. The Buyer must keep contact information current and cooperate with a mandatory safety action.

Recall availability and remedy can differ by country. This Policy does not limit mandatory product-safety or recall duties. The Buyer must stop unsafe use after a stop-use warning.

25. Parts and technical information

Parts, manuals, diagnostic access and technical support depend on the vehicle, destination, manufacturer and PI. A general statement about parts availability is not a guarantee of stock, delivery time, price or destination compatibility.

Export-controlled software, technical data or connected-car information is provided only where lawful.

26. Data and privacy

Vehicle files can contain Personal Data, including previous owner, driver, location, telematics or account information. Such data is minimised or removed where not required for title, safety, export or claims.

Before delivery, the responsible party should remove prior user accounts, paired devices and unnecessary personal content where technically possible without disabling lawful vehicle functions. The Privacy Policy applies.

27. Contact

Condition, inspection, warranty, after-sales and recall communications: info@hisicar.com.