Terms and Conditions

Version: 1.0
Last updated: August 20, 2026
Effective date: September 1, 2026
Website: https://www.hisicar.com

Important notice

These Terms apply to business users. Vehicle listings are not binding offers. Accepting a binding PI can create a Vehicle Sales Contract with the seller named in that PI. Deposits, used-vehicle condition, import responsibility, risk and title transfer, trade-compliance holds, liability limits and arbitration materially affect your rights. Read and download all incorporated terms before accepting a PI.

1. Agreement and scope

These Terms and Conditions (“Terms”) govern access to and use of the HISICAR website, public content, accounts, authentication, inquiries, communications and online B2B transaction process (“Platform Services”).

The Vehicle Sales Contract is separately formed under Section 9 and includes the accepted PI and the policies incorporated into it. The Privacy Policy and Cookie Policy govern Personal Data and similar technologies independently.

By creating an account or actively checking the acceptance box and selecting the stated acceptance button, you confirm that:

• you have read these Terms;
• you can download or retain them;
• you agree to the version displayed at acceptance; and
• you have authority to bind the Buyer identified in the account or transaction.

Merely browsing the website does not make every sales term binding. Intellectual-property rights, security restrictions and applicable law apply regardless of account status.

2. Definitions

Buyer means the business or commercial purchaser identified in an account or PI.

Buyer User means an individual authorised to act for a Buyer.

Group Company has the meaning in the Legal Notice.

HISICAR, we, us or our means Shanghai Sitou Technology Co., Ltd. for general Platform Services and the specific entity identified for another service.

PI means the numbered pro forma invoice, quotation and incorporated transaction record issued by an identified seller.

Policies means the legal pages incorporated by these Terms or a PI, including the B2B Vehicle Sales and Export Terms, Payment Policy, Shipping Policy, Vehicle Condition and Warranty Policy and Trade Compliance Policy.

Seller means the legal entity identified as seller in the accepted PI.

Vehicle Sales Contract means the binding agreement described in Section 9.

3. Website operator and separate legal entities

The general website operator is Shanghai Sitou Technology Co., Ltd. The Legal Notice lists relevant Group Companies and their roles.

Each PI must identify the Seller, PRC exporter, invoice issuer, payment recipient and service providers. Group membership does not create joint liability, agency or a guarantee. Hong Kong Racer House International Technology Limited is the stated Stripe merchant and online payment recipient; it is not the Vehicle Seller or PRC exporter unless the PI expressly assigns that role.

4. B2B eligibility

The purchase functions are intended for genuine business buyers. By using them, you represent that:

1. you are at least 18 and legally capable of contracting;
2. the Buyer is duly organised or is a lawful commercial purchaser;
3. the purchase is primarily for resale, fleet, trade or another business purpose;
4. you have authority to bind the Buyer;
5. the Buyer has or will obtain required import, dealer, tax and registration qualifications; and
6. you and the transaction comply with applicable law.

An account is not “verified” merely because it can be created. We may require KYB before issuing a binding PI, accepting payment, reserving a vehicle or releasing documents.

If you are buying wholly or mainly for personal, family or household purposes, do not make a false business declaration. Contact us before proceeding. A B2B label does not remove mandatory consumer rights where the transaction is legally a consumer transaction. We may decline a consumer transaction or require separate consumer terms and processes.

5. Business authority and account administration

The Buyer must:

• maintain accurate legal, contact and authority information;
• designate and control authorised users;
• assign least-privilege roles;
• promptly remove access when authority ends;
• review actions, notices and documents made available to its account; and
• provide a current power of attorney or corporate approval when reasonably requested.

We may require renewed authority evidence for PI acceptance, payment-account change, refund, release of title documents, consignee/destination change or another high-risk action.

6. Accounts and security

Available sign-in methods may include email/password, email code, magic link, Google, Apple, WeChat and WhatsApp one-time password. Telegram login applies only if expressly enabled. Third-party authentication is optional unless the page states otherwise.

You must:

• provide accurate information;
• protect passwords, email accounts, mobile devices, OTPs and MFA factors;
• use MFA where required;
• prevent credential sharing;
• review active sessions and linked providers;
• notify info@hisicar.com immediately of suspected compromise; and
• cooperate with reasonable security verification.

You must not share an OTP, approve an unknown login, bypass access controls, use another person’s account or attempt to recover an account through false information.

We may temporarily restrict an account to investigate compromise, fraud, false authority, sanctions or abuse. A Platform account restriction does not automatically terminate an existing Vehicle Sales Contract.

7. Business and compliance verification

We may request corporate registration, tax and licence records; signatory authority; directors, owners and ultimate beneficial owners; payer and bank-account information; source of funds; consignee, final user and end use; destination and route; and other documents reasonably required by the Trade Compliance Policy.

We may verify information against lawful public or contracted sources. Failure to provide satisfactory information may prevent access to a feature or transaction. A possible sanctions or fraud match is subject to human review before a final HISICAR decision, except where an immediate temporary security block is necessary.

8. Website listings and information

Vehicle pages, prices, availability, grades, warehouse indicators, currency conversions, delivery estimates and marketing statements are invitations to inquire, not binding offers.

Before PI acceptance:

• inventory and price may change;
• availability is not guaranteed;
• a displayed payment method may not be eligible for the particular stage, currency or country;
• images may be illustrative unless linked to the VIN and date in a vehicle report;
• estimated currency, freight, tax and delivery information may change; and
• a missing inspection field does not mean the vehicle passed that inspection.

We correct material errors promptly. We will not knowingly enforce an obvious pricing, VIN, quantity or calculation error. Any corrected offer must be presented for fresh acceptance.

9. PI and Vehicle Sales Contract formation

The binding PI process, when offered, is:

1. the Buyer submits an inquiry and destination information;
2. an identified Seller issues a numbered PI with a validity period, vehicle snapshot and incorporated policy versions;
3. the authorised Buyer User reviews the complete frozen PI version and all incorporated documents before expiry; and
4. the Buyer selects Accept PI and Enter Binding Vehicle Sales Contract, after which the system issues an acceptance receipt identifying the frozen version and Seller.

A generic Accept Quote action is not the binding event described above. A PI clearly marked “draft,” “quotation only,” “does not constitute a contract,” “non-binding,” “subject to final contract” or equivalent does not form a Vehicle Sales Contract on acceptance. A separate signed agreement is then required.

The interface, PDF and backend record must use the same formation language. A deposit reserves a vehicle only after cleared receipt under the PI; payment does not change the contracting entities.

10. Conditions precedent

Reservation, preparation, export, shipment or document release may depend on:

• completed Buyer, authority, beneficial-owner, payer and end-use review;
• sanctions, export-control, fraud and banking clearance;
• lawful Seller/exporter title and authority;
• vehicle eligibility and current export qualification/licence;
• required inspection, preparation, deregistration and customs documents;
• carrier, route and destination feasibility;
• cleared deposit, balance and charges; and
• absence of a legal prohibition or material information inconsistency.

Conditions and consequences are detailed in the B2B Vehicle Sales and Export Terms. A failed condition does not automatically entitle a party to retain all funds.

11. Contract documents and priority

Subject to mandatory law, the following order applies where documents conflict:

1. a separately negotiated, signed sales contract or amendment that expressly changes another document;
2. the accepted PI and its vehicle/customer/price snapshots and attachments;
3. the B2B Vehicle Sales and Export Terms;
4. Policies expressly incorporated by the PI;
5. these Terms; and
6. general website or marketing content.

A specific negotiated term prevails over an inconsistent standard term only to the stated extent. The Privacy and Cookie Policies apply within their own scope and are not reduced by this commercial priority rule.

12. Vehicle sales, inspection, delivery and after-sales

Every vehicle transaction is subject to the B2B Vehicle Sales and Export Terms, Shipping and Delivery Policy, and Vehicle Condition, Inspection, Reconditioning and Warranty Policy.

Used vehicles are supplied in their specifically disclosed condition. “Used,” “as inspected” or “as disclosed” does not waive title, authenticity, mandatory inspection, deliberate concealment, fraud, wilful misconduct, gross negligence or non-waivable product-safety duties.

Destination import, homologation, emissions/safety approval, customs, taxes, registration and road use are the Buyer’s responsibility unless the PI expressly assigns an item to the Seller. A general statement such as “EU standard” or “suitable for Africa” is not country-specific import approval.

13. Payments

The Payment, Deposit, Refund and Chargeback Policy applies.

Payment methods depend on the schedule, currency, country, risk review and live configuration. Stripe is currently intended for eligible deposits and is not automatically available for balances. Hong Kong Racer House International Technology Limited is the Stripe contracting merchant and online payment recipient.

Bank transfers must go only to the corporate beneficiary frozen in the authenticated order and PI. Personal accounts are prohibited. Cash is accepted only at an approved store under the cash-desk and receipt process.

A card payment is treated as received when the provider reports successful completion and it is reconciled; a bank transfer is treated as received when credited and reconciled. A screenshot, authorisation or pending status is not payment. A later card reversal or chargeback is handled under the Payment, Deposit, Refund and Chargeback Policy and does not erase the parties' underlying contractual rights.

14. Third-party services

The Platform may use or link to Google, Apple, WeChat, WhatsApp Business, Telegram, Stripe, Google Maps, email, banks, carriers, tracking providers and other services. The Third-Party Services Notice and the provider’s own terms apply.

We do not control a provider’s account decision, outage, geographic restriction or terms. We remain responsible for duties assigned to us by law or contract and will use a reasonable alternative where one is available and required.

No reference to a provider implies endorsement, partnership or guarantee.

15. Communications

We may send necessary account, security, compliance, PI, payment, shipping, document, recall, complaint and policy notices through the account, email, WhatsApp Business, WeChat, Telegram or another agreed channel.

Optional marketing remains disabled for a channel unless HISICAR has documented the consent or other basis permitted by applicable law and has a tested, functional unsubscribe or channel-specific opt-out with suppression enforcement. Opting out of lawfully enabled marketing does not stop necessary transaction or safety messages.

Messaging channels are not emergency services. Do not use them when delay could threaten life, safety or property.

16. Acceptable use

You must not:

• violate law, sanctions, export controls, customs, anti-bribery or payment rules;
• conceal ownership, payer, destination, route, final user or end use;
• submit a forged, altered, stolen or misleading document;
• impersonate a person or company;
• use a personal account or unauthorised third-party payment;
• use the Platform for laundering, tax evasion, diversion or prohibited trade;
• upload malware or interfere with availability, authentication or security;
• probe, scan or exploit a vulnerability without lawful written authorisation;
• scrape, harvest, index or reproduce data for a competing catalogue;
• reverse engineer except where mandatory law expressly permits;
• infringe intellectual property, privacy or confidentiality;
• send spam, harassment, threats, illegal content or false claims; or
• evade a restriction by creating another account or using an intermediary.

We may preserve evidence and make a legally required report.

17. User content and documents

You retain rights in content you submit. You grant the relevant HISICAR entity a non-exclusive, worldwide, limited licence to host, copy, translate, review, transmit and use it only to provide the Services, perform the transaction, comply with law, protect security and resolve disputes.

You represent that you have authority to provide the content and Personal Data and that doing so does not infringe rights or breach confidentiality. Do not upload unnecessary sensitive information.

We may quarantine or remove malware, unlawful content, obvious fraud, irrelevant sensitive data or content that violates these Terms. Contract and evidence records are not removed merely because a user later deletes an ordinary message.

18. Intellectual property

The Platform, software, design, HISICAR marks, original text, media and databases are owned by or licensed to the operator or identified rights holder.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform for genuine business evaluation and transactions. No ownership is transferred. Manufacturer marks identify products and do not imply sponsorship.

Send intellectual-property notices to info@hisicar.com with sufficient identification, authority and supporting evidence. We may request a counter-notice and will not remove lawful content solely on an unsupported allegation.

19. Privacy and Cookies

The Privacy Policy explains the controllers, data, purposes, legal bases, recipients, international transfers, retention and rights. The Cookie Policy explains first- and third-party technologies and controls.

Where prior consent is required, non-essential analytics, behavioural recommendation, referral attribution, advertising and optional map/location technologies must remain off until consent. When an optional technology is enabled, a persistent Cookie Settings control must permit withdrawal; if that control is not operational, the optional technology must remain disabled.

20. Platform availability and changes

We may maintain, secure, improve, restrict or discontinue Platform features. We do not guarantee uninterrupted or error-free availability. We use reasonable efforts to preserve access to accepted PI, order and payment records and to provide a lawful alternative for a material transaction function where practicable.

Maintenance, security incidents, provider outages, legal restrictions and force majeure may affect availability. An outage does not erase an accrued contractual duty.

21. Suspension and termination

We may restrict or close an account for material breach, false information, lack of authority, security compromise, fraud, non-payment, sanctions/export risk or prohibited use. We act proportionately and provide an explanation and review channel where lawful and safe.

Account closure does not:

• cancel a Vehicle Sales Contract;
• erase accrued payment, confidentiality or indemnity duties;
• remove legally required records;
• prevent investigation or claims; or
• revoke a third-party provider account.

The Privacy Policy governs retention and deletion.

22. Platform disclaimers

To the maximum extent permitted by law, public Platform content is provided for business evaluation and does not constitute legal, tax, customs, financial, mechanical or destination-registration advice.

We do not warrant that:

• every listed vehicle remains available;
• every third-party service is available in every country;
• an estimated exchange rate, freight amount or delivery date will remain unchanged;
• a map or tracking event is real-time or exact;
• a manufacturer warranty, connected service or software feature works at destination; or
• general marketing proves country-specific import or road eligibility.

Specific commitments in an accepted PI prevail over these general disclaimers.

Nothing excludes warranties, remedies or liabilities that cannot legally be excluded.

23. Limitation of liability

Vehicle transaction liability is governed by the accepted PI and incorporated Policies. No unstated Platform cap limits an express vehicle obligation.

For loss arising solely from free Platform access and not from a Vehicle Sales Contract, aggregate liability of the website operator is limited to the greater of USD 500 or the Platform-access fees paid by the claimant during the preceding 12 months, to the maximum extent permitted by law.

Neither party is liable for indirect, special or consequential loss that was not reasonably foreseeable when the relevant contract was made, to the extent law permits.

No limitation applies to:

• fraud or fraudulent misrepresentation;
• wilful misconduct or gross negligence;
• death or personal injury caused by fault;
• deliberate concealment of a material vehicle defect;
• lack of title or falsified vehicle identity;
• breach of confidentiality or data protection to the extent it cannot be limited;
• an obligation to pay an undisputed amount; or
• any liability that law prohibits limiting.

The claimant must take reasonable steps to mitigate loss. Any transaction-specific cap must be conspicuous in the PI.

24. Indemnity

To the extent permitted by law, the Buyer will indemnify the affected HISICAR entity against third-party claims, penalties and reasonable costs directly caused by the Buyer’s:

• false authority, ownership, payer, destination or end-use information;
• unlawful import, resale, diversion or prohibited use;
• infringement through content supplied by the Buyer;
• bribery, fraud or intentional violation of trade law; or
• material breach of Sections 16 or 17.

The indemnity does not cover loss caused by the indemnified party’s own fraud, wilful misconduct, gross negligence or breach. The Buyer receives prompt notice, reasonable control of defence and cooperation, subject to conflicts and regulatory duties. No settlement may impose an admission or non-monetary duty on the other party without consent.

25. Force majeure

A party is excused only to the extent an event outside its reasonable control actually prevents performance and the party promptly notifies, provides reasonable evidence and mitigates the impact.

Ordinary market change, predictable congestion, lack of funds or the affected party’s own compliance failure is not automatically force majeure. A legal prohibition, licence denial or sanctions event is assessed according to cause and applicable law. No party must perform an unlawful act.

26. Changes to these Terms

Each version states an effective date. We may update future Platform use after reasonable notice. A material adverse change does not retroactively amend an existing Vehicle Sales Contract or accepted PI unless:

• the parties expressly accept the amendment;
• the original contract permits the specific change fairly and conspicuously; or
• mandatory law requires it.

Fresh acceptance is obtained when required. Historical versions are available on request from info@hisicar.com.

27. Electronic records and notices

The Electronic Communications and Signature Consent applies. You agree to receive electronic records within its scope and must maintain a working email/account and compatible device.

Pre-arbitration legal notices must be sent to info@hisicar.com and to the physical or electronic service channel stated in the applicable PI. Ordinary support messages are not formal service of arbitration or court documents unless the governing rules and transaction notice clause permit it.

28. Assignment

The Buyer may not assign a Vehicle Sales Contract, payment right, vehicle allocation or account without the Seller’s written consent and renewed compliance review.

The website operator or Seller may assign to a successor in a genuine merger, reorganisation or sale of the relevant business if the assignee assumes the applicable obligations and the assignment does not materially reduce non-waivable rights. Required notice and consent will be provided.

29. General provisions

• Entire agreement: The documents in Section 11 are the complete agreement for their scope.
• No waiver: Delay or failure to enforce is not a waiver. A waiver must be written and specific.
• Severability: An invalid provision is modified to the minimum extent necessary or severed; the remainder continues where lawful.
• No partnership: These Terms do not create a partnership, franchise, fiduciary relationship or employment relationship.
• Third-party rights: No person has enforcement rights unless the PI or mandatory law expressly provides them.
• Headings: Headings aid reading and do not limit the text.
• Counterparts: Electronic counterparts form one record.

30. Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of the People’s Republic of China, without applying conflict-of-law rules that would defeat the express choice, and subject to mandatory rules that cannot be excluded.

The United Nations Convention on Contracts for the International Sale of Goods does not govern Platform Services. Its status for a Vehicle Sales Contract is stated in the B2B Vehicle Sales and Export Terms and accepted PI.

Disputes are handled under the Complaints and Dispute Resolution Policy. Unless mandatory law requires another forum, unresolved disputes are finally submitted to the Shanghai International Economic and Trade Arbitration Commission (Shanghai International Arbitration Center, “SHIAC”) for arbitration seated in Shanghai, PRC, in English, by one arbitrator under the rules in effect when arbitration starts.

31. Contact

General support, legal notices and security reports: info@hisicar.com